Projects
Selected
Projects
Our projects show how grünlicht translates different topics, contexts, and requirements into viable solutions – from organisational issues to learning and recruiting, and on to service and digitalisation.
Practical projects
Every project has its own context, its own starting point and its own requirements. What they have in common is the aspiration to develop solutions that are not only well-conceived, but also work in practice.
Customer Experience
Redesigning the customer experience at an energy supplier
Central customer processes were analysed and redesigned for an energy supplier – using customer journey design, process mapping, cross-departmental workshops and revised customer documents.
Training and People Development
Sales training for all shop employees of a telecommunications provider
A practical sales training programme was developed and rolled out for around 450 shop employees of a telecommunications provider – with e-learning, in-person training, on-the-job training and train-the-trainer.
Service and Digitalisation
Replacing the telephone system with a state-of-the-art solution
An outdated telephone system was replaced for a customer service provider with a modern, cloud-based omnichannel solution – including requirements management, provider selection, rollout, and enablement.
Customer Experience
Transformation of a Telco portfolio into a technology-agnostic offering
For a telecommunications provider, an existing product portfolio was realigned to be technology-neutral, with a unified customer journey, harmonised service processes, and a supported rollout.
Organisation & Strategy
Realignment of leadership positions in a customer service company
For a customer service company, around 80 leadership positions at four locations were newly filled as part of a restructuring – with assessment centres, transparent communication and sustainable development paths.
Quality Management & AI
Introduction of quality management for customer interactions
For an internationally operating specialist tool manufacturer, a global quality management system for customer interactions was developed – including monitoring criteria, voice recording, AI-supported analysis, and training for quality assessors.