Organisation
strengths.
Future
design.
grünlicht supports companies in development, transformation and implementation — with clear structures, practical concepts and a commitment to turning ideas into tangible results.
Consulting that goes beyond slide decks
grünlicht develops solutions that fit organizations, people and goals — and supports change in a way that turns good ideas into sustainable results.
Tailored instead of standardized
Every organization brings its own context, dynamics and challenges. That is why we do not offer off-the-shelf solutions, but approaches that genuinely fit.
Structured and practical
We combine conceptual clarity with a realistic view of feasibility, collaboration and implementation. The result is solutions that are not only strategically sound, but also workable in day-to-day reality.
Collaborative in the way we work
Our projects rarely begin with a ready-made answer, but always with a good conversation. We listen, think ahead and stay involved until real impact takes shape.
Get to know us
How grünlicht works:
clear, collaborative and hands-on.
Areas of expertise
Services for change
that makes an impact
Whether it is AI, customer experience, organization or people development: grünlicht supports companies wherever strategy, people, processes and technology come together — pragmatic, structured and hands-on.
Focus
Using artificial intelligence in a meaningful way
We help businesses make sensible use of AI – from selecting suitable tools and deciding on providers, to implementing them within teams and processes.
Identify AI use cases
Select tools & providers
Empowering employees
Accompany implementation
Focus
Designing Customer Experience Holistically
We design customer experiences along the entire journey – with clear processes, suitable channels, and a realistic view of service quality and implementation.
Analyse customer journeys
Improve contact points
Improve service quality
Making experiences measurable
Our core competencies
Organisation & Strategy
To design structures, roles and processes in a way that provides orientation and enables change to be implemented effectively.
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Service and Digitalisation
Connecting service processes, digital channels, and technical solutions to bring together efficiency and customer proximity.
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Recruitment & Employer Branding
Designing recruiting processes, candidate journeys, and employer branding communications in a way that reaches and convinces the right people.
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Training and People Development
Develop training, learning formats and development programmes that strengthen competencies and show impact in everyday life.
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Working method
This is how consulting becomes implementation
We combine clear analysis, pragmatic concepts, and genuine implementation support. This is how we create solutions that not only look good but also work in everyday practice.
01
Tailored rather than blanket
We don't start with standard templates, but with your situation: organisation, people, goals, framework conditions and feasibility.
02
Structure instead of consultation fog
We bring order to complex topics, create decision-making bases, and make visible what is truly important.
03
Effectiveness instead of conceptual filing
We don't develop solutions for shelves. We support implementation, empower teams, and ensure that results are sustainably embedded in everyday practice.
Projects
Projects that have an impact
Every project starts with a question: how can something complex be made clear, effective and actionable? The following examples offer insight into the themes, contexts and results of our work – without standard solutions, but with a clear claim to impact.
Redesigning the customer experience at an energy supplier
Sales training for all shop employees of a telecommunications provider
Replacing the telephone system with a state-of-the-art solution
Transformation of a Telco portfolio into a technology-agnostic offering
Realignment of leadership positions in a customer service company
Introduction of quality management for customer interactions
Redesign of the recruitment process
Setting up a digital customer service site for a telco provider
Digitalisation of training in a trade academy
For us, collaboration begins not with a method, but with an attitude.
Behind Grünlicht stand people with experience and integrity
We work on topics that are complex, sensitive, and relevant to the organisation. This requires not only methods, but also people who listen, contextualise, create clarity, and take responsibility. It is precisely this attitude that shapes our collaboration.
More about grünlicht
Do you have a similar topic?
Let's talk about it.
Whether it's an initial idea, a concrete project, or a complex situation: together, we'll figure out what makes sense – and develop the next step.
Discuss your project