What we do
Services
From idea to implementation – consulting that works. We combine strategy, structure, and execution. This is how we create solutions that simplify processes, strengthen teams, and make change effective in everyday life.
Services that are not considered in isolation
Bei grünlicht is not about individual consultancy products, but about viable solutions. We accompany companies from analysis to implementation – structured, pragmatic and with a clear view of what is achievable.
Our work combines organisation, processes, service, digitalisation, learning, recruiting, and artificial intelligence. What matters is not which performance area comes first, but which combination will truly advance your project.
What we are working on with you
Many projects don't start with a ready-made solution, but with a question. We help to refine these questions, make connections visible and derive concrete steps from them.
How do we remain capable of action in a changing market?
How do we make processes simpler, clearer, and more effective?
How do we improve customer experiences without overwhelming the organisation?
How can we use digital tools or AI in a way that really helps us in our daily lives?
How do we strengthen leadership, collaboration, and development within our teams?
How do we attract, qualify, and retain the right people?
Six fields that often work together in projects
Our areas of expertise provide guidance. In practice, they often intertwine – for example, when new processes require digital support, service quality is linked with training, or AI only works when roles, data, and workflows are clear.
Artificial intelligence
Using AI effectively – from suitable use cases and provider selection to introduction into everyday work.
Customer Experience
Designing holistic customer experiences – across customer journeys, touchpoints, processes and service quality.
Service and Digitalisation
Connecting service processes, digital channels, and technical solutions to bring together efficiency and customer proximity.
Organisation & Strategy
To design structures, roles and processes in a way that provides orientation and enables change to be implemented effectively.
Recruitment & Employer Branding
Designing recruitment processes, candidate journeys, and employer communication to reach the right people.
Training and People Development
Develop training, learning formats and development programmes that strengthen competencies and show impact in everyday life.
Services become concrete in projects
Our areas of expertise often overlap in projects. The following examples show how this leads to concrete solutions – with clear structure, practical implementation, and measurable impact.
Customer Experience
Redesigning the customer experience at an energy supplier
Training and People Development
Sales training for all shop employees of a telecommunications provider
Service and Digitalisation
Replacing the telephone system with a state-of-the-art solution
Customer Experience
Transformation of a Telco portfolio into a technology-agnostic offering
Organisation & Strategy
Realignment of leadership positions in a customer service company
Quality Management & AI
Introduction of quality management for customer interactions
Recruitment & Employer Branding
Redesign of the recruitment process
Service and Digitalisation
Setting up a digital customer service site for a telco provider
Training & Digitalisation
Digitalisation of training in a trade academy
Do you know what should change?
We can help you take the next step.
Whether it’s strategy, service, AI, recruiting or training: together we'll analyse which topics are interconnected – and how they can be turned into a viable project.
Discuss your project